There has always been demand for individuals from culturally and linguistically diverse backgrounds to have access to mental health support that is culturally appropriate and sensitive to their needs. This can include access to mental health professionals who speak their language, are familiar with their culture and customs, and can address issues specific to their community.
It is also important for mental health services to be culturally responsive, which means that they are designed with an understanding of the cultural background of the people they serve, and that they take into account cultural beliefs and practices in the delivery of care. This can help to improve engagement, trust, and ultimately, outcomes for individuals from diverse backgrounds.
Recently launched, the service is staffed by registered bilingual mental health professionals covering languages such as Arabic, Chinese, Greek, Korean, Vietnamese and Ukrainian. People from diverse communities in NSW needing mental health support are set to benefit from an Australian-first multicultural mental health phone line service covering up to 30 different languages.
The new phone line will support people from diverse communities who were struggling psychologically to access appropriate services. There is a large selection of mental health services available to New South Wales residents. However, language and culture can pose challenges for people trying to access services, and that is why Minister for Mental Health Bronnie Taylor said this new phone line would support people from diverse communities who are struggling with their mental health to access appropriate services.
Available from 9 am to 4:30 pm Monday through Friday on 1800-648-911, the Transcultural Mental Health Line connects people in culturally and linguistically diverse backgrounds to mental health care.
National Sexual Assault, Domestic Violence Counselling Service 24-hour helpline 1800 RESPECT on 1800 737 732
24-hour Emergency Accommodation helpline on 1800 800 588
Safe At Home helpline on 1800 633 937
SHE (free and confidential counselling and support) on 6278 9090
Sexual Assault Support Services on 6231 1811, or after hours 6231 1817
Family Violence Crisis and Support Service on 1800 608 122
Bravehearts – Sexual Assault Support for Children on 1800 BRAVE 1
Don’t go it alone. Please reach out for help by contacting Lifeline on 13 11 14
For more information on multilingual mental health resources, visit the Transcultural Mental Health Centre